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Premium Network Services Lead Engineer
1 month ago
Colt Technology Services is seeking a highly skilled Lead Engineer to join our team in Gurgaon/Bangalore. As a Lead Engineer, you will be responsible for resolving customer faults and problems occurring on Colt's Transmission products and services.
Key Responsibilities:- Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European Ethernet and optical infrastructure and a range of TX services according to product SLAs, up to 3rd Level Support.
- Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous.
- Participate in a 24/7 shift pattern.
- Have full knowledge of customers' bespoke networks and services.
- Provide a professional interface to customers, acting as a Single Point of Contact for all their issues.
- Build and maintain working relationships with key interconnect partners and vendors.
- Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre.
- Maintain a clear and accurate record of events throughout a fault duration utilizing Colt's Remedy-based Fault Management System and provide regular updates as and when required.
- Resolve or escalate faults as appropriate, according to product SLAs.
- Technical report generation for customer RFO/RCA requests.
- Technically manage software upgrades in coordination with vendor and Colt teams involved.
- Direct experience in Transmission Services and Technologies.
- Good understanding and proven troubleshooting experience in some of the following: SDH, PDH, MSP, PCM, Ethernet, WDM, DWDM, TDM, ADM, DCS, DXC.
- Proven working experience with some of the following vendors and their associated transmission equipment and management systems: Marconi, ALU, Lucent, Nortel, Nokia, NSN, Siemens, Overture, Adva, Infinera, Aspen, Netcool, Smarts.
- An understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP, and BGP.
- Understanding the provisioning and maintaining of IP, Ethernet, and Optical services across Backbone Networks.
- Excellent knowledge of LAN (Ethernet) based products.
- Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
- Experience in working with global providers, NOC, and Field operators for technical issues.
- Experience of diagnosing and troubleshooting IP Access, MPLS, and VPN solutions across a pan-European network is desirable.
- Formal IT qualification: CCNA, etc.
- Exposure to Juniper equipment and technologies.
- Experience with ITIL.
At Colt Technology Services, we empower people to make a difference. We don't tell you what to do; instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever, and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
