
Collections Operations Lead
3 days ago
Job Title: Collections Operations Lead
Job DescriptionThe Collections Operations Lead is responsible for overseeing collection activities and implementing effective strategies to drive business growth.
Key Responsibilities:- Develop and execute comprehensive collection plans to minimize delinquency rates.
- Manage and monitor the performance of collection staff, providing coaching and guidance as needed.
- Analyze data to identify trends and areas for improvement, making recommendations to senior leadership.
- Collaborate with cross-functional teams to resolve complex customer issues.
To be successful in this role, you will need:
- A bachelor's degree in a related field.
- Proven experience in collections and team management, with a strong track record of success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strategic thinking and problem-solving skills, with the ability to analyze complex data and make informed decisions.
This role offers a competitive salary and benefits package, including:
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- A comprehensive health insurance plan.
In addition to these benefits, we offer a range of perks and programs designed to support your well-being and success, including:
- Mental health resources and support.
- Professional development opportunities.
- A flexible work environment that allows you to balance work and life.
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