Business Operations Specialist

4 weeks ago

Bengaluru, Karnataka, India TerraPay Full time

Role Overview

TerraPay is seeking a dynamic and proactive Business Operations Associate to join our team in Bengaluru. The successful candidate will be responsible for managing financial operations, ensuring the smooth processing of transactions, enhancing service quality, and engaging with customers through various communication channels.

Key Responsibilities

  • Enhance Service Quality: Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality.
  • Monitor Financial Transactions: Ensure seamless processing and delivery of transactions, addressing any issues promptly to maintain operational efficiency.
  • Manage Day-to-Day Operations: Oversee daily operations to ensure efficiency, maintain high-quality standards, and ensure compliance with relevant regulations.
  • Customer Engagement: Interact with customers via calls, emails, and messaging systems to address inquiries, resolve issues, and provide necessary assistance.
  • Cross-Functional Collaboration: Work closely with teams across Customer Support, Product Development, Analytics, Compliance, and Sales to optimize operations and improve customer satisfaction.
  • Maintain Accurate Records: Keep detailed and accurate records of transactions, customer interactions, and operational activities to support transparency and accountability.
  • Independent Contribution: Take charge of Key Account Operations with minimal supervision, demonstrating initiative and self-reliance.
  • Ownership and Accountability: Proactively manage assigned tasks and projects, taking full responsibility for delivering results and achieving objectives.

Requirements

  • Excellent communication skills, both verbal and written, with the ability to interact confidently and professionally with customers and internal stakeholders.
  • Bachelor's degree in business administration, Finance, or related field.
  • 1 to 3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in the fintech or payment industry.
  • Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines consistently.

Interview Process

  • Table for Two: A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay.
  • Beyond the Bio: A discussion with an SME or the RM to evaluate your role-specific knowledge, problem-solving abilities, and gain a deeper understanding of the company and team dynamics.
  • Manager Meetup: A comprehensive discussion about the role and responsibilities, expectations, and mapping out potential career growth.

About TerraPay

TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable, transparent, seamless, and fully compliant. Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists.

Our Culture and Core Values

At TerraPay, we don't just talk about our values—we live by them. Humility, ownership & responsibility, entrepreneurship, global citizenship, and trusting empowerment are the principles that guide everything we do. If you're looking for a career that offers abundant opportunities for innovation and a culture of excellence, TerraPay is the place to be. With comprehensive healthcare benefits, cab facilities for our India-based employees, and a generous leave policy, we've got you covered. Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40+ nationalities.

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