Loans Operations Manager

1 week ago


Rajahmundry, Andhra Pradesh, India beBeeLoan Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Key Responsibilities

The ideal candidate will be responsible for overseeing end-to-end loan processing for India branches and ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

Responsibilities:
  • Process Management:
    • Perform duties as a subject matter expert for assigned activities diligently.
    • Work closely with overseas branch to process/execute transactions as per accuracy/quality standards.
    • Learn system functions and adhere to controls.
    • Support overseas branches to resolve operational incidents/reporting (if any).
  • Customer Service:
    • Deliver high-quality service to enhance the function's reputation and meet customer expectations.
    • Develop and maintain strong stakeholder management with key stakeholders within the organization.
    • Support and resolve customer enquiries and provide excellent customer service.
  • Team Leadership:
    • Lead, mentor, and develop high-performing loan operations team, ensuring effective workload distribution, performance management, and culture of accountability and continuous improvement.
    • Provide guidance and support to more junior members of the team. Assist in training and development of individuals to ensure high level of job knowledge.
  • Other Responsibilities:
    • Perform checking process on operational issues, escalated by less experienced members of the team.
    • Perform reconciliation of any daily pending transactions.
    • Support the head of department in determining level of support on new product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.


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