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Customer Experience Manager

1 week ago

Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full time
About the Role

We are looking for a skilled and experienced leader to manage a high-performing team of Relationship Officers responsible for managing Cat C & D portfolios.

  • Lead a team to manage Cat C & D portfolios as assigned by VRM/CEC.
  • Drive portfolio objectives through RO CEs, focusing on category upgrades, deepening relationships, digital adoption, and improving GPH and GSA metrics.
  • Ensure superior ground coverage of customers mapped to VRM and ROCE teams.
  • Maintain desired NPS levels at a portfolio level.