Cybersecurity Solutions Expert

2 weeks ago

Delhi, Delhi, India OPSWAT Full time

At OPSWAT, we are seeking a skilled Cybersecurity Solutions Expert to join our team as a key customer contact. This role will work closely with our Platinum and Key accounts to ensure a seamless experience across their OPSWAT journey, helping to maximize their return on investment from our solutions.

The ideal candidate will serve as a product and industry expert, effectively assisting customers with onboarding, technical questions, and managing escalations. As a trusted point of contact, you will advance the adoption and usage of our solutions while providing exceptional customer service.

We are looking for a candidate with excellent written and verbal communication skills, primarily based in Delhi, India. If you have a strong background in cybersecurity and a passion for customer success, we encourage you to apply.

Key Responsibilities:

  • Be a trusted advisor for our Platinum and Key customers, focusing on Adoption, Retention, and Experience.
  • Provide technical guidance on product configuration and best practices.
  • Understand and align with customers' security and business objectives, including pain points.
  • Collaborate with our technical support team to address complex technical issues.
  • Conduct training sessions or workshops to understand customers' environments and strategize for future success.
  • Work closely with the OPSWAT team to identify opportunities to expand our portfolio within existing customers and drive product adaptation.
  • Stay up-to-date on industry trends and emerging technologies, especially in the security space.
  • Conduct Quarterly reviews to ensure product and feature adoption is maximized.
  • Assist the OPSWAT professional services team to ensure onboarding is successful and easy for customers.

Requirements:

  • Bachelor's degree in a technical discipline or equivalent experience.
  • 3+ years of experience in cybersecurity or networking software in a CSM or TAM role.
  • Excellent track record in developing customer relationships or working as a trusted advisor.
  • Strong presentation and communication skills to showcase new features or functionality relevant to customers.
  • Experience troubleshooting enterprise applications in Windows and Linux environments.
  • A good foundation of networking concepts.
  • A self-motivator who thrives on identifying and resolving customer pain points.
  • Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).
  • Strong presentation and communication skills to showcase new features or functionality relevant to customers.
  • Highly ethical and professional personal conduct.

Preferred Qualifications:

  • Experience working for a Cyber Security Vendor.
  • Experience working as a Technical Account Manager or Customer Success Manager.
  • Experience working in a technical support team.
  • Strong understanding of security industry best practices for prevention or mitigation.
  • Knowledge of Sandbox and anti-malware products and markets.
  • A technical understanding of APIs.
  • Experience in Cloud Based Services (Azure, AWS, and GCP).
  • Experience working on Linux based infrastructure.
  • Experience working with OT security solutions.
  • Any relevant security industry certifications.

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