Desktop System Lifecycle Manager

Are you passionate about delivering high-quality desktop support and services? We're seeking an experienced Desktop Systems Manager to join our team. As a key member of our IT department, you'll be responsible for managing the lifecycle of desktop systems, ensuring they're configured and maintained to meet business requirements.

• Configure and maintain desktop systems (laptops, desktops, thin clients) for users, ensuring they're set up and ready for use.
• Install, configure, and maintain operating systems (e.g., Windows, macOS) and software applications across all desktop devices.
• Manage software installations, updates, and patch management for operating systems and software applications, ensuring they comply with security standards.
• Support the rollout of new hardware and software systems, including system imaging, configuration, and deployment.
• End-User Support:
• Provide tier 1/2 support for end-user issues related to desktop systems, software, network connectivity, and peripherals.
• Troubleshoot and resolve desktop-related issues related to hardware, software, and network connectivity, ensuring minimal disruption to end users.
• Provide user training on software usage, best practices, and troubleshooting techniques to enhance end-user productivity.
• Device & User Management:
• Administer Active Directory and other user management tools to ensure proper user provisioning, authentication, and access control for desktop systems.
• Manage user desktop configurations, including security settings, group policies, and network drives.
• Monitor user desktop systems for performance, ensuring they're running optimally and securely.
• Provide support for mobile device management (MDM) solutions, ensuring secure access for mobile and remote users.
• Security & Compliance:
• Ensure that desktops are configured to meet security requirements, including antivirus/antimalware software, firewall settings, and OS-level security policies.
• Ensure desktops are compliant with corporate security policies, including data encryption, password policies, and multi-factor authentication (MFA).
• Monitor desktop systems for vulnerabilities and apply patches and updates as necessary to protect against security breaches.
• Support remote desktop access and VPN services to ensure secure, reliable connections for remote workers.
• Incident & Problem Management:
• Track, manage, and resolve support tickets related to desktop hardware, software, and network issues in accordance with SLAs (Service Level Agreements).
• Identify recurring desktop-related issues and work with the infrastructure and development teams to implement long-term solutions.
• Maintain a knowledge base of common issues and resolutions to improve efficiency in troubleshooting and resolution.
• Configuration & Automation:
• Use SCCM (System Center Configuration Manager) or other automation tools to deploy software updates, patches, and configuration changes to desktops across the organization.
• Assist in creating system images for rapid deployment of desktop devices, ensuring consistency and security.
• Support configuration management tools to automate and manage desktop deployments, ensuring they meet company standards.
• Documentation & Reporting:
• Maintain up-to-date documentation for desktop systems, including inventory management, configurations, support procedures, and troubleshooting guides.
• Prepare regular reports on desktop system performance, incident trends, and user satisfaction for management review.
• Document all desktop configuration changes, software installations, and system issues to ensure proper change management procedures are followed.
• Collaboration and Vendor Management:
• Work closely with the IT infrastructure team to ensure proper desktop integration with networking, server, and cloud systems.
• Collaborate with third-party vendors for hardware and software support, ensuring effective resolution of issues and timely updates.
• Ensure the timely procurement of desktop hardware, peripherals, and accessories in accordance with business needs.
• Required Skills and Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in desktop support, desktop management, or IT infrastructure services.
• Strong understanding of desktop operating systems (e.g., Windows 10/11, macOS, Linux).
• Experience with desktop management tools like SCCM, JAMF, or MDM solutions for device and software management.
• Hands-on experience with Active Directory, Group Policy, and user management.
• Familiarity with remote desktop services, VPNs, and cloud desktop solutions.
• Knowledge of desktop security best practices, including data encryption, antivirus software, and patch management.

As a Desktop Systems Manager, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You'll also have the chance to work with a talented team of IT professionals who share your passion for delivering exceptional service.

Our ideal candidate is a motivated and organized individual with excellent communication skills and a strong attention to detail. If you're passionate about delivering top-notch desktop support and services, we encourage you to apply for this exciting opportunity.