Cyber Security Team Lead
3 days ago
About Quick Heal
Quick Heal is a global IT security solutions company with a presence in 38 cities in India and 40 countries worldwide. Our products are designed to simplify IT security management across devices and platforms, catering to consumers, small businesses, government establishments, and corporate houses.
SEQRITE: A Pioneer in Zero Trust Technology
SEQRITE, the enterprise arm of Quick Heal Technologies, is a leading cybersecurity products company. We have developed state-of-the-art Zero Trust technology that enables organizations to secure their endpoints, data, networks, and users across geographies. Our Zero Trust solutions suite provides a robust defense against modern cyber threats.
SEQRITE Labs: Threat Research and Detection
Powered by advanced SEQRITE Labs, we continuously mine threat research, real-time detection, and threat intelligence. This expertise has played a significant role in securing critical infrastructure, such as the ISRO's command & control center for the Chandrayaan 3 project.
Job Summary:
We seek a seasoned Technical Support Manager with hands-on cybersecurity knowledge to lead our technical support team. As an IT Support Manager - Cybersecurity Solutions, you will be responsible for deploying and troubleshooting cybersecurity solutions, guiding the team, and ensuring service delivery meets defined criteria. Your mission is to maintain high team productivity, customer satisfaction, and SLA adherence while driving initiatives for desired outcomes within tight deadlines.
Key Responsibilities:
- Drive team performance and guide them on effective deployment and troubleshooting of cybersecurity solutions.
- Develop and improve team competency on Seqrite solutions through continuous learning and upskilling.
- Maintain monthly self and team productivity scores above 85% considering case handling, knowledge sharing, and task participation.
- Achieve 100% renewal rate of existing clients and ensure 100% SLA and system hygiene adherence.
- Drive initiatives to meet desired outcomes within tight deadlines and conduct weekly connect meetings with sales teams.
- Ensure ISO 20000 compliance and update relevant documents, while also conducting regular performance discussions and development planning with team members.
- Maintain average monthly TSC call abandoned ratio below 1%, AAT achievement below 30 seconds, and CSAT score of 95% or more.
Salary Range:
The estimated salary range for this position is $80,000 - $110,000 per annum, depending on experience and qualifications.
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