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Chemical Engineering Expert
1 month ago
We are seeking a highly skilled and experienced Chemical Engineering professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for building trusted advisor relationships with our Tier 1 customers in the process petroleum and petrochemical industries.
Your Key Responsibilities- Own the usage and adoption results for a set of defined assigned accounts.
- Focus on customer intimacy by delivering business impact and innovation to customers' businesses through a deep understanding of their key business issues and opportunities.
- Build and nurture relationships with Business Decision Makers and influencers across accounts to solidify our partnership and commitment to the customer.
- Understand the customers' business environment, challenges, and opportunities, and align AspenTech's initiatives with the customers' business initiatives.
- Act as a trusted advisor throughout the entire lifecycle of a contract, from initial sale to successful adoption and renewal with growth.
- Ensure our solutions are understood, resulting in an increase in customer adoption and satisfaction.
- Proactive customer contact and regular on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationships and plan strategically with customers.
- Collaborate internally with sales account managers, business consultants, implementation and support teams, and product management groups to develop and execute account plans and initiate renewal and expansion opportunities.
- Ability to effectively facilitate and lead cross-functional teams and resources, manage both with and without organization authority.
- Deliver product insight and strategy advice for sales enablement, communication, and training initiatives.
- Uncovers and mitigates any risk that threatens Customers' growth, satisfaction, or renewal, conceive and execute risk mitigation plans by utilizing all available AspenTech resources.
- Professions experience working in the process petroleum or petrochemical industries.
- Experience of working in one or more areas of Pre-Sales, Consulting, Customer Relationship Management, or Program Management.
- Bachelor's Degree in Chemical Engineering or similar engineering degree.
- Experience in working with senior and executive management.
- Proven ability to effectively facilitate and lead cross-functional teams and resources.
- Exceptional business acumen with a firm grasp of how business works, including sales, consultative, problem-solving, and issue resolution skills.
- Skilled at building relationships with key decision makers and influencers within an account.
- Fluent English speaker.
- Knowledge of AspenTech Engineering Suite and/or AspenTech Manufacturing & Supply Chain Management (or similar software suites in the process industries) desirable.
- Travel up to 50%.
