IT Technology Services Associate

3 weeks ago


Bengaluru, Karnataka, India SAP Full time

We're looking for a skilled IT Technology Services Associate to join our team.

As an IT Technology Consultant, you will be responsible for:

Key Responsibilities:

  • Handling Incidents, Alerts, and Service Requests
  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
  • Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems
  • Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business
  • Managing daily operations ensuring high availability
  • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
  • Coordination with international teams in global projects / crisis handling / de-escalation initiatives
  • While cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-end

Requirements:

  • BE / BTech / MCA from a reputable institute
  • 1 to 3 years of work experience in Linux administration
  • IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix
  • Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
  • Understanding of NFS, BlockDevice, Raid concepts
  • Scripting experience - Any of Shell, Perl, Python, Go, or similar
  • Working experience in Virtualization (XEN, VMware)
  • Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)
  • Experience working in an international environment, being able to work effectively with international and virtual teams
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Ability to continuously acquire new knowledge proactively and independently
  • Analytical and solution-oriented thinking
  • Basic Knowledge in Network and Storage

Preferred:

  • Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
  • Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
  • Working knowledge in Business Object Products (BOBI, BODS etc)
  • Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
  • Exposure to ITIL framework

About SAP:

We help the world run better and improve people's lives.



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