Chief Growth Officer

1 week ago

Erode, Tamil Nadu, India beBeeLeader Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Imagine leading a company that combines efficiency, innovation, and human expertise to deliver exceptional customer experiences.

This is the role of our Managing Partner, who will play a pivotal part in shaping the strategic direction, operations, and growth of our firm.

As a visionary leader, you will drive business strategy, expand our client base, develop partnerships, and introduce new revenue streams.

Key responsibilities include:

  • Strategic Leadership: Develop and execute the overall business strategy to grow our service portfolio.
  • Business Development: Expand our client base across industries, develop strategic partnerships, and identify new revenue opportunities.
  • Operations Management: Ensure high efficiency, quality, compliance, and delivery excellence across all accounts.
  • Financial Stewardship: Oversee profit and loss statements, budgeting, investments, and ensure sustainable profitability.
  • Capital Contribution: Contribute capital investment and take an active role in financial decision-making.
  • Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold governance standards.
  • Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
  • Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.

Minimum qualifications and skills required for this position include:

  • 10+ years of leadership experience in BPO, contact center, customer experience, or related industries.
  • Strong record of scaling operations, client acquisition, and managing service delivery.
  • Expertise in profit and loss management, business expansion, and capital allocation.
  • Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
  • Excellent interpersonal, negotiation, and leadership skills.

Desired attributes for this role include:

  • Entrepreneurial and partnership-oriented mindset.
  • Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
  • Visionary leader capable of anticipating trends and steering the firm strategically.
  • Strong governance and ethical standards, with a focus on transparency and accountability.
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