Operations Excellence Specialist

3 days ago

Anand, Gujarat, India beBeeExcellence Full time ₹ 15,00,000 - ₹ 20,00,000

We're looking for someone to help us optimize our operations, ensuring high-quality interactions with clients.

Key Responsibilities
  • Set and track key performance indicators (KPIs) to measure client satisfaction and operational efficiency.
  • Audit and refine CRM processes to ensure seamless and reliable operations.
  • Maintain consistent quality in client care and support by identifying areas for improvement.
  • Collaborate with teams to streamline systems and workflows, enhancing overall productivity and employee experience.
  • Identify gaps and suggest improvements to maintain smooth operations.
Requirements
  • Minimum 3 years of relevant work experience in operations, quality control, or similar roles.
  • Strong understanding of systems and processes, with a focus on measurable impact.
  • Detailed-oriented with a commitment to doing things properly.
  • Ability to improve experiences for both clients and teams.
  • Excellent communication skills with a focus on collaboration and empathy.
Why this role matters

Your work will directly affect how thousands of people interact with NewME. If you enjoy solving problems, improving processes, and making things better for everyone involved, this role is for you.

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