Incident Management Specialist

19 hours ago


Delhi, Delhi, India Tata Consultancy Services Full time

About the Role

Tata Consultancy Services is seeking an experienced Major Incident Manager to join our team. In this role, you will be responsible for handling major incidents and driving end-to-end Sev 1 situations with effective communication.

Key Responsibilities:

  • Minimum 5 years of experience as a Major/Critical Incident Manager
  • Participate and drive major incidents
  • Effective handling of major incident bridges
  • Periodic updates about MIM progress through emails
  • Drive the overall MIM journey
  • Publish Major Incident reports
  • Problem management process drive

Requirements:

  • Experience of handling Major Incident processes
  • Good to have: ITIL 4/V3 Certification
  • Desired Experience Range: 5 Years+
  • Location of Requirement: Delhi

Salary and Benefits

The estimated salary for this role is ₹20-25 lakhs per annum, depending on experience. Benefits include opportunities for career growth, recognition, and rewards for outstanding performance.

About Us

Tata Consultancy Services (TCS) is a leading global IT services company, headquartered in India. We are committed to delivering innovative solutions that transform businesses and societies. Our values of Trust, Respect, Integrity, Innovation, and Performance guide us in everything we do.



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