Incident Response Lead

3 weeks ago

Delhi, Delhi, India mccainfood Full time

Job Title: Major Incident Manager

Job Type: Full-time

Location: New Delhi

Job Purpose:

The Major Incident Manager will oversee the company's major incident management process, ensuring timely and effective response to significant disruptions or infrastructure incidents that impact business operations.

Key Responsibilities:

  • Lead the major incident management process, including identification, assessment, and resolution of significant disruptions or incidents affecting business operations.
  • Establish and maintain predefined criteria and procedures for categorizing and prioritizing major incidents based on severity, impact, and urgency.
  • Coordinate cross-functional response efforts during major incidents, working closely with internal teams, external vendors, and stakeholders to minimize downtime and restore services expeditiously.
  • Serve as the primary point of contact and escalation for major incidents, providing regular updates and communication to stakeholders, including senior management, customers, and regulatory authorities.
  • Conduct post-incident reviews and analysis to identify root causes, lessons learned, and opportunities for improvement in incident response procedures.
  • Develop and maintain relationships with key stakeholders, including I&O teams, business units, and external partners, to facilitate effective incident response and resolution.
  • Implement and maintain robust monitoring and alerting systems to proactively identify potential issues and mitigate risks before they escalate into major incidents.
  • Provide guidance and support to incident response teams, including training, coaching, and knowledge sharing, to enhance their effectiveness and efficiency in managing major incidents.
  • Participate in the development and implementation of business continuity and disaster recovery plans to ensure the organization's ability to respond to and recover from major incidents.

Requirements:

  • Bachelor's degree in computer science, information technology, or a related field.
  • 12+ years of IT Operations experience, minimum 5+ years of experience in incident management, and major incident management, in a complex environment in any global organization.
  • Strong technical expertise in areas of IT infrastructure, networking, security, and applications support.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization. Proven leadership and decision-making skills, with the ability to remain calm under pressure and make effective decisions in high-stress situations.
  • Relevant industry certifications (e.g., ITIL, PMP, CISSP) are a plus.

Company Information:

Mccain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company, we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

Mccain is an accessible employer. If you require an accommodation throughout the recruitment process, please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy

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