Senior ERP Implementation Manager
21 hours ago
Synergy Resources Solutions is seeking an experienced ERP Implementation Manager to lead our team in delivering successful Sage Intacct implementations. As a key member of our implementation team, you will oversee the entire implementation process, ensuring high levels of client satisfaction and project success.
About the Role
This position involves analyzing client requirements, customizing solutions, and guiding teams through technical and functional aspects of the implementation. You will provide expert advice on Sage Intacct and related ERP features, ensuring alignment with clients' business needs. Your excellent communication and customer service skills will enable you to effectively manage client expectations and address any concerns related to the project.
Key Responsibilities
- Lead Sage Intacct ERP implementations, overseeing the entire implementation process to ensure success and client satisfaction.
- Analyze client requirements, assist in customizing solutions, and guide the team through technical and functional aspects of the implementation.
- Provide expert advice on Sage Intacct and related ERP features, ensuring the alignment of the system with the client's business needs.
- Coordinate with various stakeholders including clients, internal teams, and other third-party vendors to ensure smooth implementation.
- Provide training and support to client teams for effective use of Sage Intacct post-implementation.
- Communicate effectively with clients to manage expectations and address any concerns related to the project.
- Ensure that the project is delivered on time and within scope, maintaining high levels of customer satisfaction throughout the process.
- Troubleshoot and resolve any post-implementation issues in collaboration with the team and clients.
Requirements
- Minimum 3 years of hands-on experience in Sage Intacct implementation or similar ERP systems.
- Experience in KPO or US accounting industries is highly preferred.
- Strong knowledge of ERP systems and implementation processes.
- Excellent analytical skills and the ability to manage complex project requirements.
- Prior experience in leading implementation projects, including project scoping, planning, and execution.
- Strong communication and customer service abilities to ensure client satisfaction.
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certifications in Intacct or other relevant ERP implementations are a plus.
Salary Estimate: $120,000 - $150,000 per year, depending on experience.
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