Oracle Cloud Payroll Lead

Job Description">

The Role:

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We are seeking an experienced professional to lead our payroll team in delivering high-quality managed services to clients.

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This role is pivotal in establishing and growing our offshore capability, working closely with our UK-based counterparts to achieve exceptional results.

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You will oversee a team of support consultants, manage performance, and play a key role in delivering support across payroll solutions.

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A deep understanding of payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Key Responsibilities:">

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2. Lead a team of payroll support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities">
3. Work hands-on as a senior consultant, triaging, diagnosing, and resolving complex client issues across payroll and related modules">
4. Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities">
5. Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance">
6. Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients">
7. Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions">
8. Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model">
9. Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients">
10. Act as a liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes">

">Person Specification | Skills and Experience (Essential):">

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• Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies">
• Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders">
• Continuous Learning: willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth">
• Strong consulting skills for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process">
• Experience delivering or supporting UK Payroll, including full lifecycle implementations, including in-depth knowledge of configuration of Fast Formulas and element definitions">
• In-depth knowledge of HCM/Payroll processes, configuration, legislation, and reporting">
• Experience supporting large, complex solutions with multiple stakeholders">
• Familiarity with Oracle quarterly update cycles, including impact analysis and enhancement identification">

">Benefits:">

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

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This role offers a unique opportunity to work in a dynamic environment, driving innovation and excellence in payroll support.

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As a leading provider of managed services, we offer a competitive package, including salary, benefits, and opportunities for professional growth and development.

">Others:">

This role requires a strong understanding of payroll processes, systems, and technologies, as well as excellent communication and interpersonal skills.

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The ideal candidate will be able to demonstrate a passion for delivering high-quality results, a commitment to continuous learning, and a willingness to work collaboratively as part of a global team.

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