Oracle Cloud HCM Payroll Lead

The Role We are looking for a highly skilled and motivated Oracle Cloud HCM Payroll Lead to join our expanding Managed Services team in India . This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.
You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions. A deep understanding of Oracle Cloud Payroll functionality, quarterly update management, and complex issue resolution is essential, along with strong client-facing communication skills.

Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
Work hands-on as a senior Oracle Cloud Payroll consultant , triaging, diagnosing, and resolving complex client issues across Payroll and related modules
Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
Act as the subject matter expert on Oracle Cloud Payroll , providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
Supervise and contribute to quarterly Oracle Cloud release cycles , including impact analysis, regression testing, deployment, and communication of relevant changes to clients
Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
Act as a key liaison between India and UK teams , ensuring seamless collaboration and shared ownership of outcomes

All employees have a responsibility to adhere to Information Security policies and processes and may be required to undertake activity from time to time to support company obligations to maintain ISO27001 Certification.

Person Specification | Skills and Experience (Essential):
Commitment to ethical standards, integrity, and compliance with relevant regulations and organizational policies
Focus on meeting internal and external customer needs, providing responsive support, and building positive relationships with stakeholders
Continuous Learning: Willingness to learn and develop new skills, stay updated on industry trends, and pursue professional development opportunities to enable growth
Strong consulting skills are essential for effectively communicating with clients, understanding their needs, providing recommendations, and guiding them through the implementation process. Experience delivering or supporting UK Payroll , including full lifecycle implementations , including in depth knowledge of configuration of Fast Formulas , and element definitions
In-depth knowledge of HCM/Payroll processes , configuration, legislation, and reporting
Experience supporting large, complex solutions with multiple stakeholders
Familiarity with Oracle quarterly update cycles , including impact analysis and enhancement identification
Person Specification | Skills and Experience (Desirable):
Broader Oracle Application experience , including other HCM or ERP modules
Familiarity with Oracle Redwood UX and Visual Builder Cloud Service (VBCS)
Exposure to payroll in different legislative regions (e.g. India, or EMEA)
Experience working in a multi-regional or global support model
Previous involvement in client onboarding or managed services transition projects

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