Business Development Associate
4 weeks ago
About the Role
At MSI Services Pvt Ltd, we are looking for a highly skilled Business Development Associate to join our customer support team. This individual will play a crucial role in fostering strong relationships with our B2B customers and stakeholders.
Key Responsibilities
- Handle inbound calls for B2B customers, providing timely and effective solutions to their queries.
- Dial outbound calls for lead generation and sales support, leveraging strong relationship management skills.
- Manage chat queries and provide email support, ensuring seamless communication with customers.
- Stay up-to-date with product knowledge and industry trends, maintaining a high level of expertise.
- Resolve customer complaints and ensure customer satisfaction, assuming accountability for issues until final resolution.
- Perform additional duties as required and or requested.
Requirements
- Minimum 1-4 years of experience in INTERNATIONAL VOICE PROCESS.
- Strong relationship management skills, with ability to liaison with customers and US stakeholders.
- Excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- Ability to multi-task, prioritize, and learn more, being flexible in a dynamic environment.
- Strong PC skills, well-versed with Microsoft Products like Excel, Word, and Access (optional).
- Attention to detail and good follow-up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision.
Benefits
We offer a competitive salary and benefits package, including a base salary of ₹600,000 per annum, flexible working hours, and opportunities for professional growth and development.
Why Join Us?
As a Business Development Associate at MSI Services Pvt Ltd, you will have the opportunity to work with a diverse team, develop your skills, and contribute to the success of our organization.
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