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Transaction Quality Specialist

2 weeks ago

Thāne, Maharashtra, India beBeeQuality Full time US$ 80,000 - US$ 1,20,000

Drive excellence in transaction quality and delivery by joining our team of quality specialists.

This role requires a strong background in analyzing, driving improvement, and innovation to strengthen quality management processes and improve quality delivery.

  • Evaluate effectiveness of interventions
  • Manage claim quality and client-related KPIs
  • Drive continuous improvement for transaction quality and delivery

A strong analytical mindset, excellent communication skills, and the ability to work in a virtual environment are essential for this role.

Key Responsibilities:

· Evaluate effectiveness of TQ interventions

· Strengthen quality management processes

· Accurately capture SLA/SLO metrics

· Generate out-of-the-box ideas for process improvement initiatives

Benefits:

The ideal candidate will have minimum 1 year of experience as a Quality Analyst in an international voice process with strong working knowledge of TTQ systems, tools, and technologies.

Requirements:

The ideal candidate will be able to drive continuous improvement for transaction quality and delivery, manage claim quality and client-related KPIs, evaluate effectiveness of TQ interventions, strengthen quality management processes, accurately capture SLA/SLO metrics, and generate out-of-the-box ideas for process improvement initiatives.

What We Offer:

Excellent communication skills, a strong analytical mindset, and the ability to work in a virtual environment make you an ideal candidate for this role.