Deputy Manager

We are seeking a talented individual to join our Insurance Broking team. This role will be based in Mumbai / Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Lead Specialist / Deputy Manager / Manager – Insurance Broking :

We’re seeking for an individual who is ready to assist the onshore broking team in all aspects of client

service, including client contact, administration, technical support and business development. Ensure the

accurate, efficient and timely production of all clients, insurer and policy related documentation across the insurance life cycle

Experience: 6+ Years

Location: Mumbai / Pune

Certification: Mandatory – CII, CPCU, etc

We will count on you to:

Account Management

• Assist the onshore broking team with the development, implementation and management of risk

management and insurance programs which accurately address client needs

• Assist the onshore broking team with the development and maintenance of effective long-term

relationships with key client decision makers through regular meetings and liaison

• Work with the onshore broking team to gain an understanding of the client's business, risk

management and insurance needs

• Implement renewal and broking strategies in accordance with instructions received from the

onshore broking team

• Actively assist the onshore broking teams with the development of additional business from their

existing portfolios and with the acquisition of new business.

• Assist the onshore broking teams with the implementation of appropriate account retention and

defence strategies

• Assist the onshore broking and claims teams with the negotiation of equitable claim settlements

on behalf of clients

• Monitor the accuracy and performance of outputs from the operations processing team

• Develop and maintain an understanding of new technologies and capabilities of the Company

• Participation in client/insurer meetings as required

Administration & Technical

• Consistently use the required IT Applications to maintain compliance, accuracy and workload,

contributing to resource allocation and process improvement

• Ensure the timely and accurate production/processing of client transactions including but not

limited to:

o Premium and adjustment calculations

o Information and documentation for Pre-Renewal and Broking meetings

o Bespoke renewal reports and insurance manuals

o Certificates of currency

• Ensure the smooth functioning of transition of work between the broking business and the

operations team. This includes providing accurate and timely information to operations and

confirming the quality of the outputs returned to the broking team.

• Support effective working relationships with clients and insurers as required

• Ensure that accurate up to date records on all clients are always maintained

• Possess a thorough understanding of all major classes of insurance which the Company offers

to its clients

• Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act,

Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker's Compensation and other

relevant legislation

• Acquire and maintain an awareness of the client's business and insurance needs, noting all

briefing information provided by senior servicing and broking managers

• Develop and maintain a basic understanding of the core aspects of relevant Insurance and

related legislation

• Adhere strictly to the Company's Quality practices and other systems and procedures

• Comply fully with the Company's errors and omissions avoidance policy

• Other duties as may be required from time to time.

What you need to have?

• A Graduate with 6+ years of relevant experience

• Meet the training requirements of Tier 1 FSRA Compliance

• Prior experience in general insurance or financial lines within a broking or underwriting environment

preferred

• Degree in Insurance (or a related area) or Financial Services Diploma preferred

Key Competencies

• Collaboration – Acts as a connector between Broking and Operations, bring colleagues together to

bring the best of the enterprise to client solutions. Comfortable working both independently and as

part of a virtual team

• Initiative – Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness

to take on increased responsibilities and displays the ability to act independently with minimal yet

appropriate reference back to manager/supervisor.

• Productivity & Efficiency – The efficient and timely completion of routine and assigned tasks to

support internal and external client demands and the implementation of major projects.

• Technology - Understands and effectively applies the Company’s specialized technology

resources to meet objectives and satisfy client needs.

• Organization – Considers future client needs and plans accordingly. Consistently operates with a

highly self-organized style to produce accurate work on time; organizes group tasks and resources

on behalf of the team; efficiently implements instructions delegated by manager/supervisor;

produces work with the confidence of manager/supervisor.

• Communication - Conveys written and verbal messages effectively to various audiences, adapting

approach as appropriate. Displays sound listening and comprehensive skills.

• Innovation - Develops new and alternative approaches to existing practices, creates new or

improved processes, solutions, products and services. Maintains an openness to experiment with

alternative approaches.

• Should be comfortable with 6.30 am – 3.30 pm

What makes you stand out?

• Meet the training requirements of Tier 1 FSRA Compliance

• Prior experience in general insurance or financial lines within a broking or underwriting

environment preferred

• Degree in Insurance (or a related area) or Financial Services Diploma preferred

Why join our team?

• We help you be your best through professional development opportunities, interesting work and

supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create

new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.