Client Services Manager

1 week ago

nashik, India beBeeDelivery Full time

About the Role:You will be responsible for delivering exceptional service to clients, ensuring high-quality assurance and effective communication with internal teams. This role requires strong business acumen, as you will work closely with clients to identify growth opportunities through new or upgraded products.Preparing and presenting client operational reports at regular meetingsManaging client Service Level Agreements (SLAs) and reporting, including driving enhancements to improve performanceOverseeing L1 and L2 analysts to ensure they meet SLA targets and adhere to established proceduresExcellent writing skills are essential for producing clear and concise reportsOnboarding of new Clients to ensure a smooth transition and successful partnershipContinuously improving operations and enhancing client engagement through process optimization and strategic planningDeveloping and implementing Continual Service Improvement Plans (CSIPs) to enhance client patch management and overall service qualityBuilding in-depth knowledge of clients' businesses through strategic planning, roadmaps, and workshops, enabling informed decision-making and effective supportRisk and Issue Management: Identifying, assessing, and mitigating potential risks that could impact service delivery or client satisfactionProblem Management: Resolving complex issues efficiently and effectively to minimize downtime and maximize productivityScope Management: Defining and managing project scope to ensure alignment with client objectives and deliverablesChange Management: Coordinating and implementing changes to services or processes to meet evolving client needs and improve overall service qualityMajor Incident Management: Responding quickly and effectively to critical incidents to restore service and minimize impact on clients

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