Technical Support Specialist

2 weeks ago

bangalore, India UST Full time

Must Have Skills:

· Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.

· Working experience on physical servers from major OEMs like HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Prior experience on analyzing hardware logs of physical servers and associated components like System Boards, Processors, Network Adapters, Storage Controllers etc. will be highly desirable.

· Candidates from a laptop/desktop tech support background who don’t possess prior experience on enterprise hardware can be considered, if they have basic understanding of enterprise servers, storage and networking devices and the associated technologies/protocols that make them work in a datacentre.

· Possess excellent spoken and written communication skills in English language.

· Possess excellent customer handling skills, phone etiquettes, email etiquettes etc.

· A good flair for customer service. Someone who loves to interact with customers and finds excitement, satisfaction, and pleasure in resolving complex technical issues and in answering complex queries from customers.

· Ability to thrive under pressure and maintain calmness, composure and clear thinking under challenging and ambiguous situations.

Experience Required:

· 1-6 years of hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.

· Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.

· Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.

· Collaborate with the other Business Units/Teams to provide solution on complex situations involving multiple technologies.

· General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Responsibilities:

· Provide Remote Server Hardware & Software support to Enterprise Customers, Data Centre Engineers, Resellers, etc.

· Diagnose and solve the Incidents/Issues via phone, email, chat and web ticketing tool.

· Applying systematic problem-solving techniques to deliver timely resolution, quality call documentation and superior can-do attitude.


Education and Experience

· Bachelor’s degree or Master's degree in a Technical Discipline – Preferably Engineering graduates from Computer Science and associated branches – Information Technology, Information Science etc.

· Experience of 2-8 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking).

  • Senior technical support specialist

    2 weeks ago

    Bangalore, India Aditi Consulting Full time

    Hi, We are hirng for Technical Support Specialist Basic Skills: B. S. or higher in Computer Science or related technical discipline, or related practical experience. 5+ years of experience in a technical support role, with relevant tooling and scripting experience. Preferred Skills: Hands-on experience with both relational and non-relational databases...

  • Technical support specialist

    3 weeks ago

    Bangalore, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    2 weeks ago

    Bangalore Rural, Bengaluru, India Manek Consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    A Technical Support Specialist to join our team,provide timely, high-quality assistance.Troubleshoot software issues, guide partners through step-by-step solutions,ensure prompt resolution to maintain a high level of customer satisfaction. Required Candidate profileRespond to business partner queries in a timely manner via phone,email.Monitor and track...

  • Technical Support Specialist

    3 weeks ago

    Bangalore Urban, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    3 weeks ago

    Bangalore Urban, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Customer support specialist

    2 weeks ago

    Bangalore, India HappyLocate Full time

    Company Description Happy Locate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer...

  • Technical Sales Specialist

    2 weeks ago

    bangalore, India VE Quality Instrumentation Pvt. Ltd. Full time

    Company Description We suggest you enter details here. Role Description This is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include conducting...

  • Technical Sales Specialist

    2 weeks ago

    Bangalore, India VE Quality Instrumentation Pvt. Ltd. Full time

    Company Description We suggest you enter details here. Role Description This is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include...

  • Technical Sales Specialist

    1 week ago

    bangalore, India VE Quality Instrumentation Pvt. Ltd. Full time

    Company Description We suggest you enter details here. Role Description This is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include...

  • Technical Support Specialist

    2 weeks ago

    Bangalore, Karnataka, India OpenText Full time

    OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects...