Business System Specialist

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a fewAt Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.Job DescriptionYour CareerThe Business Systems Specialist is a member of the Sales Operations team. The role will be based in our Bangalore office in India.This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported will include, but not be limited to Salesforce, Salesforce CPQ (FKA Steel brick), Callidus CPQ, Clari, People.ai, Close Plan, and Callidus Commissions.Your ImpactAssign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales toolsManage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task executionTriage Level 2 tickets to the right stakeholders with required informationAssist in scheduled maintenance of the systems via data migrationsMaintain the SLA targetsManage access and visibility related issuesAssist with documentation of best practices and usageAbility to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales OperationsDemonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationshipsThis is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needsQualificationsYour ExperienceAt least 7+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certifiedSalesforce Administrator experience is highly preferredGood knowledge of navigating Salesforce landscape and terminology with focus on data security and territory managementExperience with sales processes and experience in a sales environment is a plusHands-on experience providing system and tools support to usersStrong team player with service-oriented attitude and customer focusExcellent time management skillsQuick learner and able to thrive in a fast-paced environmentAggressive problem solverExcellent written and verbal communication skillsAdditional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plusAdditional InformationThe TeamPalo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in.Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team’s success – and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.