Customer Support Expert

22 hours ago


alwar, India beBeeCustomerSupport Full time

Job Title: Customer Service RepresentativeWe are seeking a skilled and customer-focused professional to join our team as a Customer Service Representative.This is an exciting opportunity for individuals who enjoy delivering exceptional service, resolving issues, and ensuring complete satisfaction for our customers.Main Responsibilities:Respond to customer inquiries via phone, email, chat, or in-person, providing accurate information about products and services.Handle customer complaints with professionalism and empathy, identifying customer needs and providing effective solutions.Troubleshoot complex problems and escalate when necessary, following up with customers for complete resolution.To succeed in this role, you will need to possess strong communication skills, problem-solving abilities, and a customer-centric mindset. You will be working closely with our sales, technical support, and operations teams to provide seamless customer experiences.The ideal candidate will have:A high school diploma or equivalent; an associate degree is preferred.Excellent verbal and written communication skills.Strong problem-solving and multitasking abilities.Basic computer skills and experience with CRM tools like Salesforce, Zendesk, or Freshdesk.A positive attitude and customer-centric mindset.



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