Client Support Consultant
6 days ago
The Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Client Support Consultant is a key member of that function and a part of our Client Operations team. This role focuses on initial customer inquiry processing, accurate case routing, and administrative support for our HealthEdge Source platform.HealthEdge is an agile and innovative 21st-century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable our customers to radically innovate, drastically reduce costs, and efficiently address the business imperatives of the evolving healthcare economy.Responsibilities:- Process 20-30 incoming customer emails daily and categorize inquiries using ServiceNow ticketing system- Route cases to appropriate specialists based on established decision trees with >95% accuracy- Provide initial responses using standardized templates for common inquiries- Maintain accurate case documentation, status updates, and routing rationale- Handle basic Q&A inquiries and direct customers to appropriate resources- Meet daily processing volume targets while maintaining quality standards- Participate in continuous process improvement initiatives- On call for customer Severity 1 outage eventsRequirements/Qualifications:- 5+ years of relevant work experience- Bachelor's Degree or equivalent experience demonstrating customer service skills in a technical environment- Experience with core IT infrastructure components and service concepts- Experience collaborating with cross-functional teams through high-priority and time-sensitive issues- Demonstrated ability to communicate with a wide range of internal and client stakeholders (including executive leadership) through clear, informed and relevant communications (verbal and written)- Maintain accurate case documentation, status updates, and routing rationale- Exceptional troubleshooting and problem-solving skills, including a proven history of rapidly learning complex processes and technologies- Ability to convey difficult messages with confidence, tact and diplomacy- Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities- Healthcare industry experience required- Salesforce, ServiceNow, and JIRA experience a plus
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Client Support Consultant
6 days ago
bangalore, India HealthEdge Full timeThe Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Client Support Consultant is a key member of that function and a part of our Client Operations team. This role focuses on initial customer inquiry processing, accurate case routing, and...
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Client Support Consultant
7 days ago
Bangalore, India HealthEdge Full timeThe Client Operations Team at HealthEdge proactively helps our customers understand and optimize the value customers receive from HealthEdge products and services. The Client Support Consultant is a key member of that function and a part of our Client Operations team. This role focuses on initial customer inquiry processing, accurate case routing, and...
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Recruitment Consultant
2 weeks ago
bangalore, India Hiring Squad- Talent Consultant Full timeJob Summary: We are seeking an experienced Recruiter to manage end-to-end hiring for both IT and Non-IT roles across multiple domains. The ideal candidate will have prior experience supporting Big 4 or large consulting clients , with a strong understanding of professional services hiring and stakeholder management. Key Responsibilities: Handle end-to-end...
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Client Support
3 days ago
bangalore, India SortMyScene Full timeTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. Responsibilities Assist organisers and venues in getting onboarded smoothly on SortMyScene Be highly active on WhatsApp groups to respond to queries in real time Provide support for feature-related assistance Coordinate between...
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Technology Consultant
1 week ago
bangalore, India Technology Consultant Full timeJob Description:We are seeking a skilled Technology Consultant with proven experience in L2 production support, Kafka administration, and big data ecosystems. The ideal candidate will be responsible for maintaining high system availability, troubleshooting production issues, and ensuring smooth operations of critical IT infrastructure.Key...
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Client Consulting Analyst
2 weeks ago
bangalore, India Visa Full timeCompany Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...
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Client Engagement Associate/ Consultant
4 weeks ago
bangalore, India Acquarius Capstorm Limited Full timeAre you someone who thrives on building meaningful client relationships and loves technology and creating real business impact? Would you like to be part of a fast-growing Australian SaaS company that’s redefining how organisations listen to and act on customer feedback? At Resonate, we’re on a mission to build the world’s most powerful Customer...
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Consultant Service Support
7 days ago
Bangalore, India IQVIA Full timeProject Role: Consultant- Research & Insights Work Experience: 5 to 9 Years Work Mode: Hybrid Secondary research expertise, pharma and life sciences background, consulting experience, storyboarding proficiency, good communication Manage and deliver ad-hoc research projects for pharmaceutical and life sciences companies, including: Digital health roadmaps...
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Client Support Analyst
2 weeks ago
Bangalore, India Jobted IN C2 Full timeOverview: Overview Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing...
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Client Support Specialist
2 weeks ago
bangalore, India Scry AI Full timePosition: Client Support Specialist Location: India (Remote) Employment Type: Full-Time Schedule: Monday to Friday, Day Shift Company Description Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal,...
