AVP - Lean Digital Transformation Lead

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President, Lean Digital Transformation Lead

In this role, the incumbent will be responsible for creating and executing Transformation roadmap of High Impact Projects that solve the business problems/opportunities of key customer(s) through usage of methodologies like Lean, Six Sigma, Business process re-engineering or Digital and Analytics solutions. The incumbent would be responsible for the effective delivery of the Transformation Roadmaps and projects for the clients with a distinctive focus on deploying digital technologies like Robotics, Machine Learning, Intelligent automations, etc. by working with cross-functional global teams to favorably impact the business outcomes of the customer. Given the nature of the role and distribution of the teams, the role may require travel and flexibility.

Responsibilities

• Identifying areas of significant Customer Business Impact and improvement opportunities therein and providing strategic direction & thought leadership
• The role provides an opportunity to lead initiatives providing exposure to senior stakeholders – internal and external
• Create and lead Transformation roadmaps in synchronization with client priorities to drive value for the client
• Programs manage and be accountable of the entire delivery of the Transformation Roadmap:
• Work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement
• Ensure delivery of Digital intervention by following the milestone of SDLC and being compliant to cost and timeline commitments
• Lead client conversations right up to CXO suite and effectively manage and drive change and stakeholder management
• Continuously challenge the status quo and come up with points of view that drive significant value for clients
• Lead a team of Black Belts and Business Analysts to deliver on the Transformation agenda and be accountable to their performance and career growth
• Lead a culture of Innovation and help in modernizing operations
• Lead and implement Business Process Management System for Transitions
• Drive Effectively LDT DNA - training, testing & certification, lead any other analytics and productivity initiatives that come up
• Coaching and Mentoring of Black Belts and Business Analysts

Qualifications we seek in you

Minimum qualifications/Skills

• MBA / master’s in finance

Preferred qualifications /Skills

• Certified Project Manager/Master Black Belt, Certified in RPA/Digital, Certified Design Thinking
• Completely understand the SDLC and proven track of delivering high impact Transformation projects
• Should have exposure to GenAI related projects for all the streams
• Prior Project management or Transformation experience with experience in Automation / Process excellence and preferably in Banking domain
• Should be a certified Black Belt/Master Black Belt (exposure to black belt project / big transformation / consulting projects)
• Demonstrate thought leadership and risk-taking abilities
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an Analytical Road map for them
• Proven experience in driving continuous improvements across teams using Lean Six Sigma, Design Thinking, and Automation
• Excellent communication and stakeholder management with ability to work in diverse teams and with multiple stakeholders
• Facilitative Leadership skills – Influencing skills, mentoring and coaching – to be able to drive change
• Certifications in Project Management, Automation, Design Thinking will be preferred
• Experience in Financial Crime, AML, KYC will be preferred