D365 BC Technical Lead

5 days ago


Malappuram, India beBeeD365Support Full time

Senior Support Specialist PositionSikich is seeking an experienced Senior Support Specialist to join our D365 Business Central (BC) team.This role involves providing Tier 1 and 2 support for Business Central users, diagnosing and resolving system issues, managing support tickets, mentoring and training other support specialists, and working with functional consultants and developers to test and deploy solutions.Key Responsibilities:Mentor and train junior support specialists to enhance their skills and knowledge.Provide timely and effective Tier 1 and 2 support to ensure minimal downtime and optimal user experience.Diagnose and resolve complex system issues through thorough analysis and problem-solving techniques.Manage and prioritize support tickets to ensure efficient issue resolution and customer satisfaction.Collaborate with cross-functional teams to identify and implement process improvements and best practices.About the Role:This is a challenging and rewarding opportunity for a skilled Senior Support Specialist to make a significant impact on our organization's success. If you are passionate about delivering exceptional customer service, have a strong technical background, and enjoy working in a dynamic environment, we encourage you to apply.We offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment that values teamwork and innovation.



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