Senior Enterprise Technical Specialist

2 weeks ago

junagadh, India beBeeTechnical Full time

About the RoleThis Technical Support Engineer role involves providing technical assistance to enterprise clients after they've gone live with our platform. The primary focus is on troubleshooting issues related to current configurations and resolving technical problems efficiently.Key ResponsibilitiesServe as a primary escalation point for customer-reported technical issues.Investigate and debug issues involving platform functionality, integrations (ERP, SSO, APIs), data discrepancies, and user configuration.Use tools like SQL, Postman, and log monitoring systems to perform in-depth root cause analysis.Collaborate with engineering and product teams to escalate and resolve bugs, and ensure timely communication to the customer.Maintain detailed case notes, documentation, and internal/external knowledge base content.Act as a technical advisor for assigned enterprise clients, building deep familiarity with their configuration, integration, and support history.Participate in regular customer check-ins or QBRs alongside Customer Success Managers (CSMs).Proactively monitor enterprise account health and flag potential issues before they become blockers.Partner with onboarding and implementation teams to ensure smooth technical setup for the enterprise clients.

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