Assistant Operations Manager

1 day ago

bangalore, India IGT Solutions Full time

Position: Assistant Manager – Travel Experience.

Department: Operations (International Process)


About IGT Solutions

IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider focused on delivering innovation and business excellence across the Travel, Transportation, and Hospitality domain. With over 10,000+ travel industry professionals and 15 global delivery centers, IGT offers IT-BPM services like Application Development, Contact Center Services, Analytics, Testing, and more.

We serve top-tier clients including airlines, OTAs, cruise liners, railways, and hotel chains globally. IGT is committed to fostering a diverse, inclusive, and harassment-free workplace for all employees.


Roles and Responsibilities

  • Lead and manage a team of 15–20 members in an international process (Airlines Process).
  • Drive performance management: Monitor team productivity, quality, shrinkage, and attrition.
  • Provide floor support and manage escalations efficiently.
  • Identify training needs (TNI) and address performance/process gaps through coaching and development.
  • Conduct weekly coaching and performance reviews.
  • Maintain AHT (Average Handling Time) within defined targets across tenure groups.
  • Support team in achieving IC (Individual Contributor) targets and ensure alignment to KPIs.
  • Contribute to CSAT improvements through process reviews and actionable insights.
  • Maintain team discipline and foster a positive work environment.
  • Strong communication skills in English (written and verbal) are essential.
  • Use MS Excel and internal tools for reporting and analysis.


Candidate Profile

  • Experience in handling international voice or non-voice processes, preferably in a BPO environment.
  • Prior experience in team handling or supervisory roles is preferred.
  • Strong people management and coaching skills.
  • Strong interpersonal, communication, and problem-solving skills.
  • Flexible to work in 24x7 rotational shifts.
  • Organized, proactive, and methodical in approach.
  • Must be willing to work from office (Bangalore).


Perks and Benefits

  • 5-day work week
  • Dynamic and multicultural work environment
  • Inclusive and supportive company culture
  • Opportunities for growth and skill development


Interested Candidates share resume- 7042379178

  • Assistant Manager- Operations

    3 days ago

    bangalore, India Legacy School Bangalore (LSB) Full time

    Job SummaryThe Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires strong...

  • Assistant Manager- Operations

    2 days ago

    Bangalore, India Legacy School Bangalore (LSB) Full time

    Job Summary The Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires...

  • Assistant Manager- Operations

    1 day ago

    bangalore district, India Legacy School Bangalore (LSB) Full time

    Job Summary The Assistant Manager, Operations will support the Manager, Operations in overseeing the day-to-day functioning of the school. The role involves ensuring smooth workflow across departments, maintaining operational efficiency, and upholding compliance with school policies, safety standards, and regulatory requirements. The position requires...

  • Assistant Operations Manager

    1 week ago

    bangalore, India Firstsource Full time

    Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...

  • Operations Assistants

    1 week ago

    Bangalore, India Outside ROI Full time

    Administrative Assistant Location: OutsideROI (US-based Marketing Agency) Type: Full-Time Experience Level: 2–5 Years We are seeking a proactive and organized Administrative Assistant to support our fast-paced marketing agency in Bangalore. The ideal candidate will be responsible for managing day-to-day administrative operations, supporting...

  • Data Privacy Manager

    5 days ago

    bangalore, India Cubical Operations LLP Full time

    Job Description: Data Privacy Manager / Senior ManagerLocation: BangaloreExperience: 6+ YearsPosition Level: Manager / Senior ManagerEmployment Type: Full-TimePreferred Joining: Immediate / Early JoinersAbout the RoleWe are looking for an experienced Data Privacy professional with strong expertise in privacy regulations, data protection frameworks, and...

  • Data Privacy Manager

    4 days ago

    Bangalore, India Cubical Operations LLP Full time

    Job Description: Data Privacy Manager / Senior Manager Location: Bangalore Experience: 6+ Years Position Level: Manager / Senior Manager Employment Type: Full-Time Preferred Joining: Immediate / Early Joiners About the Role We are looking for an experienced Data Privacy professional with strong expertise in privacy regulations,...

  • Tprm manager

    1 day ago

    Bangalore, India Cubical Operations LLP Full time

    Job Title: Manager – Third Party Risk Management (TPRM) Location: Bangalore Experience Required: 6+ years Role Overview We are seeking an experienced professional to join our team as a TPRM Manager , with a strong background in Third Party Risk Management and working knowledge of Data Privacy frameworks . The role involves assessing third-party...

  • Assistant Manager

    4 days ago

    Bangalore, India Right Move Full time

    Greetings for the Day…!!! We are looking for a Assistant Manager / Deputy Manager for one of our esteemed clients in Bangalore / Mumbai having experience into US Propert and Casulaty Insurance , Team handling . Exp: - 7 + years Location: Mumbai / Bangalore Shifts : - Rotational (24 * 7 ) Job Description:- Operations Management: *Oversee...

  • TPRM Manager

    4 days ago

    Bangalore, India Cubical Operations LLP Full time

    Job Title: Manager – Third Party Risk Management (TPRM) Location: Bangalore Experience Required: 6+ years Role Overview We are seeking an experienced professional to join our team as a TPRM Manager , with a strong background in Third Party Risk Management and working knowledge of Data Privacy frameworks . The role involves assessing...