Platform Expert

1 week ago


kakinada, India beBeeTechnical Full time

Job OverviewThe selected engineer will provide ongoing technical support and implementation expertise for the platform across multiple EMEA-based projects.The engagement is expected to last 12 months, with potential extension depending on business needs.Key ResponsibilitiesProvide Level 2 technical support for incidents and service requests.Assist in setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools.Required Skills & QualificationsMinimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Essential RequirementsStrong understanding of technical concepts and principles.Excellent problem-solving and analytical skills.Ability to work effectively in a team environment.



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