Senior Team Lead

3 days ago


lucknow, India beBeeLeadership Full time

Senior Team LeadThe role of Senior Team Lead is pivotal in our call center operations, requiring a blend of leadership and team management skills to propel performance and customer satisfaction.Strategically oversee team performance and provide impactful coaching and constructive feedback to subordinates.Tackle customer service and escalation when necessary, ensuring timely resolution and customer satisfaction.Hold regular check-in meetings with clients to keep them informed of trends, changes, and developments within the team.Foster learning sessions to enhance associate technical and communication skills.Administrative duties include disseminating daily capacity reports, daily/weekly performance dashboards, and other tasks as required.


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