Expert Customer Experience Solutions Architect
1 week ago
Job DescriptionSeeking a seasoned professional to design and implement cutting-edge customer experience (CX) solutions leveraging Microsoft Dynamics 365, CCaaS, and Copilot Studio. This role requires expertise in configuring omnichannel engagement, case management, routing logic, and agent productivity tools.Responsibilities include integrating Microsoft CCaaS with Dynamics 365, Azure Communication Services, Power Platform, and third-party CRMs, as well as developing reusable reference architectures and deployment templates.The ideal candidate will have hands-on implementation experience with Microsoft Dynamics 365 Customer Service, CCaaS, and Copilot Studio, and a strong understanding of CX analytics, service automation maturity, and AI-driven case management.Key responsibilities:Design and configure Dynamics 365 Customer Service, Microsoft CCaaS, and Copilot Studio solutions across voice, chat, and digital channels.Integrate Microsoft CCaaS, Dynamics 365 with Azure Communication Services (ACS), Power Platform, and third-party CRMs.Develop and maintain reusable reference architectures, solution blueprints, and deployment templates for D365 + CCaaS synergies.Build and maintain demo environments, accelerators, and proof-of-concept demonstrating integrated D365 Service + Copilot + CCaaS capabilities.Translate presales solution designs into implementation-ready configurations and guide delivery teams through setup and go-live.Own UAT setup, final validation, cutover, and hypercare readiness.Implement Copilot Studio conversational flows integrated with Dynamics 365 cases, knowledge bases, and Power Virtual Agents.Design intelligent routing, agent assist, and self-service automation leveraging Microsoft AI services.Build and publish custom connectors, plug-ins, and data adapters to unify customer journeys.Create technical BoQs, solution documentation, and implementation playbooks for presales and delivery teams.Support solution sizing, feasibility analysis, and migration assessments (e.g., from Genesys, Avaya, Kore.ai, or Cognigy).Ensure alignment with Microsoft Cloud Adoption Framework, Security & Compliance, and Well-Architected Framework standards.Continuously refine solutions to enhance agent productivity, CX analytics, and service automation maturity.
-
Customer Solutions Architect
7 days ago
India NOKIA Full timeWe are looking for an experienced IP Fabric Solution Architect to lead the design and delivery of Nokia's Data Center Fabric solutions. You will work directly with customers to architect scalable, automated networks using modern protocols and cloud integration. If you are passionate about IP networking and cloud-native infrastructure, this role offers an...
-
AI Innovation Expert
2 weeks ago
Bangalore North, Karnataka, , India Awign Expert Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob description Roles & Responsibilities: Build build Knowledge Models and Product Co -Pilots with Agentic AI frameworks. Expertise in building knowledge Models on specific Domains and Technology expertise of Bosch / BGSW Expertise in creating Agentic AI applications that mimic System Experts, Domain Experts, Technology Architects and Designers Expertise in...
-
Solution Architect
2 weeks ago
India Nokia Global Full time ₹ 36,00,000 - ₹ 42,00,000 per yearDescriptionWe are seeking a highly experienced and strategic Lead Power Platform Architect/Expert to drive the vision, design and implementation of complex, enterprise-level automation and application solutions utilizing the full suite of the Microsoft Power Platform. This role requires exceptional technical depth, architectural foresight and the ability to...
-
Customer Solutions Architect
7 days ago
India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionA Customer Solution Architect will be responsible for RAN Optimization, or SON operations. A Solution Architect must possess a strong understanding of LTE/5G networks, KPIs, and hands-on experience with optimization tools and analytics, with excellent communication, leadership, and problem-solving skills are essential for customer engagement and...
-
Solutions Architect
2 weeks ago
India Digivance Solutions Full timeJob Description Job Title: Retail Solutions Architect Location: Any Location (Preferably Trivandrum) Experience: 1015 Years Job Overview We are looking for a seasoned Architect/ Senior Lead with strong experience in the Retail domain, especially in Store Inventory, Order Management, and Omnichannel solutions. The ideal candidate will design scalable...
-
Solutions Architect
3 weeks ago
Bengaluru, India Allegis Global Solutions Full timeJob Description Solutions Architecture is responsible for designing and delivering the technical components within Staff Augmentation / Procurement Solutions (MSP), Recruitment Process Outsourcing (RPO) and AGS internal systems of record. The focus is to ensure that MSP & RPO solutions being deployed and operationally maintained contain the most efficient...
-
Solutions Architect
2 days ago
India Integrated Digital Solutions Full timeCompany Description At Integrated Digital Solutions (IDS), we drive innovation, efficiency, and transformation. With expertise in IT consulting, digital strategy, and technology implementation, we empower businesses to streamline operations and lead in a digital-first world. Our team of experts bridges the gap between vision and execution, delivering...
-
Solutions Architect
2 days ago
India Integrated Digital Solutions Full timeCompany DescriptionAt Integrated Digital Solutions (IDS), we drive innovation, efficiency, and transformation. With expertise in IT consulting, digital strategy, and technology implementation, we empower businesses to streamline operations and lead in a digital-first world. Our team of experts bridges the gap between vision and execution, delivering tailored...
-
Customer Support Executive
2 weeks ago
India Expert Law Full timeCompany Description Expert Law specializes in Personal Injury and Immigration Law, serving clients across the nation with tailor-made legal solutions for individuals and businesses. With 40 years of combined experience, the firm is committed to delivering high-quality legal advice and personalized service. Known for its core values of transparency,...
-
Customer Support Executive
2 weeks ago
India Expert Law Full timeCompany Description Expert Law specializes in Personal Injury and Immigration Law, serving clients across the nation with tailor-made legal solutions for individuals and businesses. With 40 years of combined experience, the firm is committed to delivering high-quality legal advice and personalized service. Known for its core values of transparency,...
