Professional Education Liaison

About Program Coordinator RoleEmeritus is a leading online education platform that aims to make high-quality learning accessible and affordable to individuals worldwide.We collaborate with top-tier universities across the globe, offering short courses, degree programs, professional certificates, and executive programs. Our unique model combines state-of-the-art technology, innovative curriculum, and hands-on instruction from senior faculty, mentors, and coaches.This has enabled us to educate over 250,000 individuals across 80+ countries. Founded in 2015, Emeritus has grown into a global organization with a presence in several key locations around the world.As a Program Coordinator within our Learning/Service Delivery team, you will play a vital role in ensuring the smooth operation of our programs, providing exceptional support to learners, and collaborating with internal teams to deliver seamless learning experiences.The ideal candidate will possess excellent written and verbal communication skills, thrive in a fast-paced environment, and be adaptable to evolving processes.Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.Key Responsibilities:Provide exceptional learner support via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.Collaborate with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.Streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Maintain up-to-date knowledge of Emeritus' online programs and university partnerships to assist learners efficiently.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Why Join Us?At Emeritus, you'll have the opportunity to make a real impact by helping professionals achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best. If you're passionate about making a difference in the lives of learners, we encourage you to apply.About Emeritus:Emeritus is committed to teaching the skills of the future. We believe in making high-quality education accessible and affordable to individuals, companies, and governments worldwide. Our mission is to empower professionals to succeed in an ever-changing world.