Digital Dentistry Customer Experience Professional

1 week ago


kannur, India beBeeCustomerService Full time

Unlock Your Potential as a Customer Experience Specialist.As a key member of our team, you will provide technical and customer support for innovative digital dentistry products, attending events, updating support materials, and interacting with customers online and in person.Manage service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regions.Support dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on social media platformsRequirements:Experience using helpdesk softwareKnowledge of ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilitiesExperience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B businessPreferred:A degree in dentistryWork experience in relevant industriesProficiency in SAP



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