Service Delivery Manager

1 week ago

thoothukudi, India beBeeDelivery Full time

Job Description:We are seeking a seasoned Service Delivery Manager to lead our client support team and ensure seamless, high-quality service delivery. This role demands someone who can effectively manage demanding clients, guide the team, and collaborate closely with internal teams to achieve results.Key Responsibilities:Lead and mentor the support team to maintain consistent service quality.Handle escalations and complex issues, especially for sensitive accounts.Collaborate with clients, provide updates, and foster strong relationships with key stakeholders.Coordinate with internal teams to resolve issues efficiently and enhance overall delivery and SLA compliance.Monitor performance, identify gaps, and strengthen processes.Prepare regular reports on support performance and customer satisfaction.Plan and manage training to upskill the team.Maintain and refine SOPs to ensure smooth day-to-day operations.Requirements:Bachelor's degree.Minimum 5 years of experience in customer support management, preferably in enterprise environments.Strong communication, leadership, and problem-solving skills.Good working knowledge of SQL, MS Office, Jira, and reporting in Excel/PowerPoint.

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