Information Technology Service Delivery Manager

2 weeks ago

Bengaluru, Karnataka, India Suzlon Group Full time

Location: Pune

Department: IT Infrastructure

Reports To: Head – End User IT

Employment Type: Full-time

Job Location - Hadapsar

Job Purpose:

The Lead – IT Service Delivery is responsible for ensuring the seamless delivery of IT services across the organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.

Key Responsibilities:

  • Service Management:
  • Oversee daily IT service operations ensuring adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Project & Program Delivery:
  • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
  • Vendor & Stakeholder Management:
  • Manage relationships with external IT service providers and vendors.
  • Conduct regular service reviews and performance evaluations.
  • Understand the business requirement and solution implementation.
  • Technical assessments of end user application and hardware requirement.
  • Process Improvement:
  • Identify and implement opportunities for service optimization and automation.
  • Maintain and improve the IT service catalogue and documentation.
  • Compliance & Governance:
  • Ensure IT services comply with internal policies and external regulations.
  • Support audits and risk assessments related to IT service delivery.
  • Team Leadership:
  • Mentor and guide service delivery team members.
  • Foster a culture of accountability, collaboration, and continuous learning.

Qualifications & Skills:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.

Preferred Experience:

  • Working knowledge of platforms like Office 365 suite.
  • Experience in managing hybrid environments (cloud and on-premise).

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery Manager Location: Bengaluru, Karnataka Job Description for the Position: The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single...

  • ELK Monitoring Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India DXC Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:ELK Monitoring Service Delivery ManagerJob Location: BangaloreManage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Agco Corporation Full time

    Job DescriptionYour Experience and Qualifications- Bachelors degree or higher in computer science, information Systems, or related field.- Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.- Experience with global or offshore AMS delivery models.- Ability to manage multiple...

  • Manager - Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Job Summary:The Service Delivery Manager will lead, provide direction for End User Services team, coordinate with counterparts and stakeholders, and strategically align with End User Services leaders.This role will demonstrate superior professionalism, calm demeanor, and strong people management skills.Essential Job Functions:- Oversee governance by tracking...

  • Manager Information Technology

    2 weeks ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    *Career Area:*Technology, Digital and Data*Job Description:Your Work Shapes the World at Caterpillar Inc.*When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't...

  • Manager Information Technology

    2 weeks ago

    Bengaluru, Karnataka, India Caterpillar Inc. Full time ₹ 15,000 - ₹ 28,00,000 per year

    Career Area:Technology, Digital and DataJob Description:Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We...

  • Information Technology Manager

    4 weeks ago

    Bengaluru, Karnataka, India Licious Full time

    Position Title: Manager – IT Location: Bangalore Head Office (with travel to stores & warehouses as needed) Department: IT / Technology Reporting To: Head of IT Job Type: Full Time – Onsite Position Summary We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and...

  • Information Technology Manager

    2 weeks ago

    Bengaluru, Karnataka, India Licious Full time

    Position Title: Manager – IT Location: Bangalore Head Office (with travel to stores & warehouses as needed) Department: IT / Technology Reporting To: Head of IT Job Type: Full Time – Onsite Position Summary We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO),...

  • Information Technology Service Management Manager

    3 weeks ago

    Bengaluru, Karnataka, India Trianz Full time

    About TrianzTrianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company has developed a disruptive "IP Led Transformations" vision, strategy, and business model over the past...