Voice Process Executive

4 days ago

hyderabad, India Cognizant Full time

Job Description for FreshersDomain: ITES/BPO, KPODesignation: Process Executive Voice & Chat (Blended)Educational Background: Minimum GraduateExcellent communication skills (both written and verbal)Ability to communicate with customers, with customer centric mindsetExcellent documentation skillsGood comprehension skills - ability to clearly understand and state the issues customers presentAbility to concentrate follow customers issues without distraction to resolutionGood composition skills ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independentlyFamiliarity with Windows, Microsoft Office & Browsing Internet resourcesExcellent typing skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryOrganized and detail-orientedResolving Technical complex queriesDrive continuous improvement through root cause identification and defect eliminationShifts: Rotational/ Flexibility to work in night shift (24*7)Work location: HYD - permanent work from office.

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