Senior Service Delivery Engineer

3 days ago

hyderabad district, India Elios Talent Full time

Senior Service Delivery Engineer ☀️ Key Highlights 🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms ⚡ Lead major incident management , driving rapid triage, clear communication, and cross-team coordination 📊 Improve operational maturity through KPIs, reporting, RCA processes, playbooks, and structured workflows 🔄 Champion DevOps culture , automation, tooling integrations, and process efficiency across engineering 🚀 Drive continuous improvement across ITIL, Agile, and SRE practices to enhance performance, stability, and scalability We’re seeking a Senior Service Delivery Engineer to drive operational excellence across reliability, incident response, change management, automation, and cross-team coordination. This role sits at the center of availability, performance, and process governance—partnering with engineering teams to keep mission-critical platforms stable, secure, and predictable. What You’ll Do Service Delivery & Coordination Act as the central point of contact for the SRE practice, unblocking teams and supporting smooth delivery Own change management processes, lead CAB meetings, and approve production changes Define escalation paths, operational workflows, and ITIL severity guidelines Lead, communicate, and coordinate all high-severity incidents during on-call rotations Operational Excellence Track, document, and organize work intake, project progress, timelines, and risks Create RunBooks, Playbooks, release plans, and validate processes through simulations Define KPIs, service metrics, and produce weekly/monthly reporting Ensure effective RCA execution, track action items, and prevent repeat incidents Incident, Change & Problem Management Respond to major incidents with

  • Senior Service Delivery Engineer

    5 days ago

    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer☀️ Key Highlights 🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms⚡ Lead major incident management, driving rapid triage, clear communication, and cross-team coordination📊 Improve operational maturity through KPIs, reporting, RCA processes,...

  • Senior Service Delivery Engineer

    5 days ago

    hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer☀️ Key Highlights 🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms⚡ Lead major incident management, driving rapid triage, clear communication, and cross-team coordination📊 Improve operational maturity through KPIs, reporting, RCA processes,...

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    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer☀️ Key Highlights 🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms⚡ Lead major incident management, driving rapid triage, clear communication, and cross-team coordination📊 Improve operational maturity through KPIs, reporting, RCA processes,...

  • Senior Service Delivery Engineer

    3 days ago

    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer☀️ Key Highlights 🔧 Own service delivery operations across incident response, change control, and reliability for high-availability platforms⚡ Lead major incident management, driving rapid triage, clear communication, and cross-team coordination📊 Improve operational maturity through KPIs, reporting, RCA processes,...

  • Senior Service Delivery Engineer

    3 days ago

    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer ☀️ Key Highlights Own service delivery operations across incident response, change control, and reliability for high-availability platforms ⚡ Lead major incident management , driving rapid triage, clear communication, and cross-team coordination Improve operational maturity through KPIs, reporting, RCA processes,...

  • Senior Service Delivery Engineer

    5 days ago

    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer ☀️ Key Highlights Own service delivery operations across incident response, change control, and reliability for high-availability platforms ⚡ Lead major incident management , driving rapid triage, clear communication, and cross-team coordination Improve operational maturity through KPIs, reporting, RCA processes,...

  • Senior Service Delivery Engineer

    3 days ago

    Hyderabad, India Elios Talent Full time

    Senior Service Delivery Engineer ☀️ Key Highlights Own service delivery operations across incident response, change control, and reliability for high-availability platforms ⚡ Lead major incident management , driving rapid triage, clear communication, and cross-team coordination Improve operational maturity through KPIs, reporting, RCA processes,...

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