Trading Analytics Platform Support Specialist

5 days ago


bhavnagar, India beBeePlatform Full time

Job Description:This role involves providing timely and accurate live support to traders using our analytics platform.Key responsibilities include handling user queries, troubleshooting issues related to account setup, imports, and analytics workflows.The successful candidate will have strong product knowledge, excellent communication skills, and the ability to work independently.Required Skills and Qualifications:2+ years of experience in SaaS or product-based technical supportFinTech or trading-related platform support background (stocks, options, futures, or analytics tools)Excellent written EnglishProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsMust complete internal product learning before starting live supportBenefits:Competitive pay + bonus + global exposureDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical OperationsOthers:We are a fast-growing FinTech SaaS company behind a global trading journal and analytics platform used by 100,000+ traders across US & Indian markets.Our platform helps retail and professional traders analyze their performance and make better data-driven trading decisions.



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