Technical Architect

11 hours ago

uttar pradesh, India Cosette Network Pvt Ltd Full time

Role: ServiceNow ArchitectExperience Level: 12+ yearsLocation: Noida/Gurgaon/Pune/BangaloreRole OverviewWe are seeking a highly experienced ServiceNow NOW Platform Architect who can provide technical leadership, design enterprise-scale ServiceNow solutions, and ensure alignment of the platform with business transformation goals. The ideal candidate will have a broad understanding of ServiceNow’s capabilities, latest AI/GenAI features, and platform governance.Key ResponsibilitiesDefine and own the end-to-end ServiceNow architecture across ITSM, ITOM, HRSD, IRM/GRC, CSM, SecOps, and custom applications.Lead platform strategy and adoption of latest NOW platform offerings including GenAI, Predictive Intelligence, Virtual Agent, and Performance Analytics.Translate enterprise requirements into scalable, secure, and sustainable ServiceNow designs.Govern ServiceNow development standards, integration patterns, and platform performance.Provide technical guidance to developers and module leads across multiple business domains.Collaborate with enterprise architects, product owners, and business leaders to ensure alignment.Conduct platform roadmap planning, release management, and upgrade strategies.Drive AI/automation initiatives leveraging ServiceNow’s latest AI features for predictive and prescriptive insights.Required Skills & Qualifications12+ years of overall IT experience with at least 8+ years in ServiceNow.Hands-on experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, IRM, SecOps).Strong exposure to ServiceNow AI features: GenAI, Process Optimization, Predictive Intelligence.Deep understanding of integrations (REST, SOAP, MID Server, Event Management).ServiceNow Certified Master Architect / Technical Architect preferred.Strong stakeholder management and leadership skills.

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