Technical Architect

1 day ago

Noida Uttar Pradesh India, Ghaziabad Cosette Network Pvt Ltd Full time

Role: ServiceNow Architect

Experience Level: 12+ years

Location: Noida/Gurgaon/Pune/Bangalore


Role Overview

We are seeking a highly experienced ServiceNow NOW Platform Architect who can provide technical leadership, design enterprise-scale ServiceNow solutions, and ensure alignment of the platform with business transformation goals. The ideal candidate will have a broad understanding of ServiceNow’s capabilities, latest AI/GenAI features, and platform governance.


Key Responsibilities

  • Define and own the end-to-end ServiceNow architecture across ITSM, ITOM, HRSD, IRM/GRC, CSM, SecOps, and custom applications.
  • Lead platform strategy and adoption of latest NOW platform offerings including GenAI, Predictive Intelligence, Virtual Agent, and Performance Analytics.
  • Translate enterprise requirements into scalable, secure, and sustainable ServiceNow designs.
  • Govern ServiceNow development standards, integration patterns, and platform performance.
  • Provide technical guidance to developers and module leads across multiple business domains.
  • Collaborate with enterprise architects, product owners, and business leaders to ensure alignment.
  • Conduct platform roadmap planning, release management, and upgrade strategies.
  • Drive AI/automation initiatives leveraging ServiceNow’s latest AI features for predictive and prescriptive insights.


Required Skills & Qualifications

  • 12+ years of overall IT experience with at least 8+ years in ServiceNow.
  • Hands-on experience with multiple ServiceNow modules (ITSM, ITOM, HRSD, IRM, SecOps).
  • Strong exposure to ServiceNow AI features: GenAI, Process Optimization, Predictive Intelligence.
  • Deep understanding of integrations (REST, SOAP, MID Server, Event Management).
  • ServiceNow Certified Master Architect / Technical Architect preferred.
  • Strong stakeholder management and leadership skills.

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