Customer Service Delivery Director

1 week ago

salem, India beBeeCustomer Full time

Senior Service Delivery ManagerJob Overview:Oversee the customer support team to ensure a seamless and high-quality experience.Develop and scale support operations to efficiently meet growing customer needs.Drive customer satisfaction, loyalty, and retention through proactive support.Lead a team of customer support representatives and provide ongoing development opportunities.Collaborate closely with product and sales teams to align support operations with customer needs.Responsibilities:Evaluate and address customer inquiries and issues in a timely manner.Design and implement processes to enhance support efficiency, quality, and customer experience.Conduct regular surveys and analyze feedback to boost customer satisfaction.Analyze key support metrics, such as response time, resolution rate, and customer satisfaction scores.Qualifications:At least 5 years of experience in customer support, with at least 2 years in a management role.A proven track record of managing and scaling a customer support team.Excellent leadership, coaching, and motivational skills.Exceptional verbal and written communication abilities.Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools.An analytical mindset with the ability to interpret data and make informed decisions.

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