Network Engineer Level 2

2 days ago

Bengaluru, Karnataka, India AMSYS IT SERVICES PRIVATE LIMITED Full time

Job title: Network Engineer (Level 2) 

Job timing: Rotational shift (24/7) [5 days working] [2 days a week off] 

Shift timings: 7am – 4pm, 1pm – 10pm, 10:30pm – 7:30am 

Job location: Kolshet, Thane (Work from office) 

Notice period: Immediate / 15-30 days can apply. 

Company Profile AMSYS Group We pride ourselves on 23+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai. Website: http://www.amsysis.com 

Responsible for handling second level support and service requests. The role is responsibility for network analysis and design, technology support, client support. The resource will be required to provide top level support for any network issues ranging from implementation of new networks, troubleshooting outages for local and remote networks. Additional responsibilities include handling second level support and service requests related to all supported technology including but not limited to: workstations, servers, printers, and Office applications. 

Essential Duties & Responsibilities:
• Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security.
• Remote access solution implementation and support such as IPSEC VPN
• Understanding of DNS/DHCP
• Ability to work with vendor support to resolve client issues
• Experience with Command Line Interfaces to manage computer equipment
• IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
• Respond to and resolve alerts and tickets generated from the monitoring system and/orcustomer requests in a timely fashion.
• Maintain accurate time and records in all service tickets as performed.
• Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
• Communicate with customers as needed regarding ticket progress, changes or agreed outages.
• Escalate service requests that require engineer level support in a timely fashion to preventbreech of SLA.
• Work with all team members to implement and improve Company best practices.
• Utilize central management tools to resolve customer issues with minimal customer impact.
• Get new clients on-boarded and documented in our systems. 

Scope:
• Perform fast turnaround of customer requests.
• Perform network administrative duties on-site weekly.
• Communicate effectively with the customer regarding issues and potential problems.
• Report to management potential problems with customer's computers, configurations and/or environment. 

Experience Level:
• B.S. Degree, Computer Science, Engineering or equivalent education or training desired
• 3-5 years of relevant experience as a network engineer including phone, remote support, and hands on
• Excellent verbal and written communication skills
• Strong working knowledge of Microsoft Applications
• Excellent Customer Service Skills
• Advanced troubleshooting skills
• Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto) 

Certifications: Actively working on one relevant certification track:
• Security+/ Network+/ CCNA / JNCIA
• Sophos, Palo Alto, Sonicwal

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