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Global Customer Experience Representative
2 weeks ago
Customer Service ProfessionalWe are seeking an experienced Customer Service Professional to join our virtual team. This role involves handling inbound/outbound calls and assisting international customers with flight bookings, changes, and queries.About the Role:Provide exceptional customer experience through clear communication and problem-solving skills.Maintain accurate records in CRM systems and adhere to company processes.Upsell ancillary services such as baggage, seats, insurance, and hotels where applicable.Key Qualifications:Strong proficiency in spoken and written English with excellent communication skills.Experience in customer-facing roles or related fields.Ability to multitask and manage time effectively.Proficiency in using customer service software and tools.High school diploma or equivalent; a college degree is preferred.What We Offer:A competitive salary with night-shift allowances.A permanent work-from-home opportunity.Attractive incentives on performance and upselling.Training and career growth opportunities.A chance to work with an international travel brand.
