IVR Configuration Specialist

2 days ago

madurai, India beBeeConfiguration Full time

Seeking an expert in IVR configuration to design, build and optimize workflows for a financial-services call center. Key responsibilities include designing complex IVR flows, dynamic routing logic, API integrations, and compliance-driven call workflows using Talkdesk Studio.Core tasks:Create multi-level menu structures and dynamic routing systemsConfigure queues, skills, ring-groups, callback flows, SLAs and automation for call handlingIntegrate Talkdesk with CRM/case-management systems using APIs/webhooks/data actionsDevelop workflows for financial-services use cases such as payments, claims, status updates, collections and compliance routingImplement call recording, consent prompts, regulatory messaging and audit-ready routingRequirements:5+ years experience with Talkdesk IVR, Studio, routing and CX platform configurationStrong knowledge of call center operations, especially BFSI, collections or financial-services environmentsExperience with APIs, scripting, webhooks and integrations (Talkdesk Data Actions)Expertise in call-flow logic, queue management, SLAs and real-time metrics

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