Engagement Manager

1 week ago

thiruvananthapuram, India Quantiphi Full time

Role Overview:The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and continuous improvement through proactive service management and strategic alignment with business objectives.Required Skills & ExperienceExcellent communication, interpersonal and managerial skillsMust be open to work in a 24x7 model, to support global customers across time zones.Expertise in: GCP Core Platform Services (Compute, Storage, Networking, IAM)GCP Core Data Services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker)DevOps & Automation (Terraform, Cloud Build, CI/CD Pipelines)Key Responsibilities1. Customer Engagement & GovernanceServe as the primary customer interface for GCP managed services covering both platform and data operations.Conduct regular governance meetings (weekly/monthly/quarterly) to review service performance, SLA compliance, and improvement initiatives.Manage escalations effectively, ensuring transparent and timely communication with stakeholders.Build and maintain strong, trusted relationships with customer technical and business teams.Ensure service delivery aligns with contractual commitments and customer business needs.2. Service Delivery OversightOversee day-to-day operations of GCP platform services (Compute Engine, GKE, Cloud Functions, IAM, Networking, etc.) and data services (BigQuery, Dataflow, Pub/Sub, Cloud SQL, Dataproc, Looker, etc.).Govern managed services across incident, problem, change, and release management processes in alignment with ITIL standards.Monitor key performance metrics (SLA, MTTR, incident trends) and drive proactive improvement actions.Ensure compliance with security, governance, and FinOps practices within GCP environments.Collaborate with L2/L3 GCP engineers, architects, and platform teams to ensure stable, optimized, and secure operations.Ensure that all the projects are audit compliant ready to meet the internal and external audits expectations. 3. Financial and Contract ManagementManage engagement financials including service cost tracking & invoicing, consumption & usage optimization, and billing validation.Support contract review & renewals, scope alignment & expansions of managed services cost with business growth.Drive FinOps initiatives for cost visibility and optimization across GCP services.4. Continuous Improvement & TransformationIdentify automation and modernization opportunities within GCP operations (e.g., Cloud Deploy, Terraform, Operations Suite).Lead service improvement plans (SIPs) and coordinate with engineering teams for implementation.Drive innovation initiatives - e.g., adopting new GCP services, enhancing observability, or improving CI/CD efficiency.5. Team Leadership & CoordinationCoordinate service delivery across onshore/offshore teams, ensuring continuous coverage and operational excellence.Mentor and guide GCP platform and data engineers on delivery priorities and customer expectations.Foster a culture of proactive problem-solving, technical innovation, and accountability.

  • Engagement Manager

    4 weeks ago

    Thiruvananthapuram, India Quantiphi Full time

    Role Overview: The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and...

  • Engagement Manager

    4 weeks ago

    Thiruvananthapuram, India Quantiphi Full time

    Role Overview: The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and...

  • Engagement Manager

    1 week ago

    thiruvananthapuram district, India Quantiphi Full time

    Role Overview: The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and...

  • Engagement Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India, Kerala Quantiphi Full time

    Role Overview:The Engagement Manager - GCP Cloud Platform & Data is responsible for overseeing the end-to-end delivery, governance, and customer engagement for Google Cloud Platform (GCP) managed services. This includes platform operations, data infrastructure management, and service excellence. The role ensures customer satisfaction, SLA compliance, and...

  • Associate Engagement Manger

    1 week ago

    Thiruvananthapuram, Kerala, India Quantiphi Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.If working in an environment that encourages you to innovate and excel, not just in professional but personal life,...

  • Twitter / X Engagement Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India GRK Foundation™ Full time ₹ 48,00,000 - ₹ 96,00,000 per year

    Company DescriptionGRK Foundation is dedicated to redefining investments as a means of empowerment, focusing on creating sustainable value for individuals, businesses, and communities. With expertise in portfolio management, Web3, cryptocurrency, fundraising, and digital marketing, the organization bridges innovation with growth in the evolving digital...

  • Chief Digital Engagement Officer

    7 days ago

    thiruvananthapuram, India beBeeSocialMediaManager Full time

    Social Media Manager PositionWe are seeking a dedicated Social Media & Community Manager to oversee the creation and execution of social media strategies. As a key member of our team, you will engage with our online community, foster meaningful relationships with followers, and collaborate with cross-functional teams to ensure consistent brand messaging.Your...

  • Client Engagement Coordinator

    23 hours ago

    thiruvananthapuram, India beBeeImmigration Full time

    Job Role SummaryWe are seeking a highly skilled and experienced professional to support client engagement, communication, and documentation management.This role involves handling inbound calls and WhatsApp enquiries, qualifying leads, closing paid consultations, building strong client relationships, and managing expectations.The successful candidate will...

  • Twitter / X Engagement Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India GRK Foundation Full time ₹ 4,00,000 - ₹ 10,00,000 per year

    Location: RemoteEmployment Type: Full Time Performance-BasedAbout GRK FoundationGRK Foundation is a visionary freelance collective dedicated to building digital influence across technology, investment, and innovation. Our mission is to blend creativity, technology, and strategy to create meaningful online impact, strengthen communities, and redefine digital...

  • Senior Customer Engagement Strategist

    7 days ago

    thiruvananthapuram, India beBeeRelationship Full time

    Job OverviewWe are seeking a strategic Customer Relationship Manager to develop and execute customer engagement strategies that drive business growth.