Transformational Communication Specialist

1 week ago

Aurangābad, India beBeeCommunication Full time

Key Responsibilities:Training Development: Our ideal candidate will train a team of associates on essential communication skills, including voice, accent, language, and behaviors.Refresher Training: They will conduct regular refresher training sessions to reinforce communication, soft skills, grammar, syllable stress, and voice intonation.Performance Monitoring: Ongoing monitoring of associates' performance is crucial to track deviations and improve overall performance.Continuous Improvement: A key aspect of this role is running refreshers tailored to meet Key Performance Indicators (KPIs) and drive continuous improvements.Needs Assessment: Regular needs assessments are necessary to identify gaps in performance and develop targeted training programs.Meetings and Feedback Sessions: Conducting regular meetings and feedback sessions with the team is vital to gauge and improve performance.Associate Growth: Ensuring the growth and improvement of lower-performing associates is a top priority.Audits and Evaluations: This role involves facilitating internal audits on communications and soft skills, conducting regular Training Needs Identification (TNI) and Training Needs Analysis (TNA), and plugging back loopholes in training.New Hire Onboarding: Training new hires on communication, soft skills, and cultural aspects is an essential responsibility.Required Skills and Qualifications:Excellent Communication Skills: The ability to train and communicate effectively with associates is crucial.Soft Skills Training: Experience in training associates on soft skills is necessary.Grammar and Voice Intonation: Knowledge of grammar and voice intonation is required.Monitoring and Evaluation: Strong monitoring and evaluation skills are necessary to track performance and identify areas for improvement.Needs Assessment and Planning: Ability to conduct needs assessments and develop targeted training plans.What We Offer:Competitive Salary: A competitive salary package that recognizes your experience and qualifications.Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and career prospects.Collaborative Work Environment: A collaborative and supportive work environment that encourages open communication and teamwork.

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