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Business Central System Expert
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Job Overview:An experienced Business Central professional is sought to provide expert support and guidance to users of our Business Central system.This role requires a strong understanding of business processes, technical skills, and excellent problem-solving abilities.Support end-users with their Business Central queries.Identify and resolve system issues, including configuration, data, and user errors.Manage support tickets to ensure timely resolution and effective communication with stakeholders.Collaborate with cross-functional teams to test and deploy solutions.Document support cases, resolutions, and user guides.Assist with system upgrades, patches, and new release deployments.Provide training and onboarding for new users.Contribute to process improvements and system performance enhancements.Detect recurring issues and propose long-term solutions or process optimizations.Key Responsibilities:Provide subject matter expertise on Business Central functionality and best practices.Develop and maintain comprehensive knowledge of Business Central features and capabilities.Stay up-to-date with the latest Business Central releases and advancements.Assist in creating and delivering training programs for Business Central users.Requirements:Bachelor's degree in Computer Science, Information Technology, or related field.Proven experience working with Business Central, preferably in a support role.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Able to work effectively in a team environment.Ability to adapt to changing priorities and deadlines.Familiarity with IT service management frameworks (e.g., ITIL).
