Senior Business Central Technical Support Specialist

2 weeks ago


Aurangābad, India beBeeBusiness Full time

Sikich, a global technology company, is seeking an experienced Senior Support Specialist to join their D365 Business Central team.About the roleThe ideal candidate will have hands-on experience with Business Central, excellent problem-solving skills, and a strong understanding of business processes across finance, operations, and supply chain.Key responsibilities:Mentor and train other support specialists Provide Tier 1 and 2 support for Business Central users.Diagnose and resolve system issues, including configuration, data, and user errors.Manage support tickets, ensuring timely resolution and clear communication with stakeholders.Work with functional consultants, developers, and business users to test and deploy solutions.Document support cases, resolutions, and user guides.Support system upgrades, patches, and new release deployments.Assist with user training and onboarding. Collaborate with IT and business teams to improve processes and system performance.Required qualifications:5+ years of experience with Microsoft D365 Business Central, including knowledge supporting clients with financials, supply chain, and manufacturing.Proficiency in several ISV ProductsPowerBI and PowerAutomate experience Strong written and verbal communication, as well as interpersonal skillsAbility to be client facing with support tasks as needed and requiredProficient in Microsoft ExcelProficient in Smart-SheetsProficient in Microsoft D365 Business Central configuration package imports



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