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Junior Analyst

3 months ago


india Razorpay Full time

Roles and Responsibilities

  • Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
  • Handle transaction queries in case of discrepancies where disputes arise from the customer.
  • Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
  • Speak to merchants or customers to understand and address queries/concerns.
  • Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.


Skills and Experience

  • Bachelor's Degree.
  • Freshers, knowledge about a customer support app or CRM , such as freshdesk
  • Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
  • Interpersonal skills - Friendly and pleasant demeanor over phone and email
  • Communication skills - Exceptional verbal and written communication
  • Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
  • Attention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.